Privacy Policy

Last Updated: 01 December 2024

Peptidepen.co.za (“we,” “us,” or “our”) is committed to protecting the privacy of our website users (“you,” “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our website.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account or make a purchase via our online store powered by WooCommerce.
  • Fill out forms such as contact forms (Contact Form 7) or subscription forms (Newsletter by Brevo).
  • Interact with our website features like pop-ups and opt-ins (Hustle – Email Marketing).

The personal information may include:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information (processed via WooCommerce Stripe Payment Gateway, WooCommerce Payfast Gateway, WooCommerce PayPal Payments)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect information about your device, including:

  • IP address
  • Browser type and version
  • Pages you visit
  • Time and date of your visit
  • Referring URL

This information is collected using cookies and similar tracking technologies, including:

  • Google Analytics via Site Kit by Google
  • Jetpack – WP Security, Backup, Speed, & Growth
  • Facebook Pixel, X Pixel, TikTok Pixel, and LinkedIn Insight Tag

2. Use of Your Information

We use your information for various purposes, including:

  • To Provide Services: Process transactions, manage your account, and provide customer support.
  • Marketing and Communications: Send promotional materials, newsletters, and other information that may be of interest to you.
  • Analytics and Improvements: Analyze usage to improve our website and services using tools like Yoast SEO and Spectra – WordPress Gutenberg Blocks.
  • Security: Monitor and prevent any fraudulent or malicious activity using plugins like Limit Login Attempts Reloaded and Akismet Anti-spam.

3. Disclosure of Your Information

We may share your information with:

3.1 Service Providers

Third-party vendors who perform services on our behalf, such as:

3.2 Legal Obligations

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites function efficiently and to provide information to the site owners. Cookies help us recognize your device, remember your preferences, and enhance your overall user experience.

We use cookies and similar technologies to:

  • Enhance User Experience: Personalize content and remember your settings.
  • Analyze Website Performance: Collect data on how you interact with our website to improve functionality.
  • Deliver Targeted Advertising: Show you relevant advertisements based on your browsing history.

4.2 Cookie Consent

We utilize CookieYes – Cookie Banner for Cookie Consent to manage user consent for cookies in compliance with GDPR/CCPA regulations.

4.3 Managing Cookies

You have control over how cookies are used on your device. Most web browsers allow you to manage your cookie preferences. Here are some ways you can manage cookies:

Please note that disabling or deleting cookies may affect the functionality and features of our website. This may limit your ability to:

  • Use certain features like account login and shopping carts.
  • Receive personalized content and recommendations.
  • Participate in promotional offers or surveys.

We recommend keeping cookies enabled to ensure the optimal performance of our website and to enhance your user experience.

If you have any questions or need assistance with managing your cookie preferences, please contact us at [contact email]. For further information about cookies and how to manage them, you can also visit allaboutcookies.org.

5. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

6. Data Security

We implement security measures such as:

  • SSL encryption
  • Regular security scans using WP Super Cache and Jetpack
  • Restricted access to personal information

However, no method of transmission over the internet is 100% secure.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection for such transfers in accordance with applicable laws.

8. Your Rights

Under applicable laws, you may have the right to:

  • Access the personal information we hold about you.
  • Request corrections to your personal information.
  • Request deletion of your personal information.
  • Opt-out of marketing communications.

To exercise these rights, please contact us at info@peptidepen.co.za.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Peptidepen.co.za is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

12. Third-Party Privacy Policies

For your convenience, here are links to the privacy policies of the third-party services and plugins we use:

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